End User License Agreement

END USER LICENSE AGREEMENT (EULA) InSpace Software / Ract Copyright (c) 2019-2026 InSpace Software. All rights reserved. This End User License Agreement ("Agreement") is a legal agreement between you ("You" or "Customer") and InSpace Software ("Company") governing the use of the Ract software products ("Software"). Last updated: January 28, 2026 ------------------------------------------------------------ 1. COMPANY INFORMATION ------------------------------------------------------------ InSpace Software De Vechtborg 47 7772 WK Hardenberg The Netherlands Email: support@inspacesoftware.com Website: https://inspacesoftware.com Phone: +31 (0)85 3696550 Chamber of Commerce (CC): 76916251 VAT: NL003130283B12 ------------------------------------------------------------ 2. LICENSE GRANT ------------------------------------------------------------ The Company grants You a non-exclusive, non-transferable, limited license to install and use the Software for internal business purposes only, in accordance with this Agreement. This license applies to all Ract software components. ------------------------------------------------------------ 3. TRIAL PERIOD ------------------------------------------------------------ The Software may be used free of charge for a limited trial period. The duration and conditions of the trial period are described on the Company's website or communicated separately. After the trial period expires, continued use requires the purchase of a valid commercial license. ------------------------------------------------------------ 4. RESTRICTIONS ------------------------------------------------------------ You may NOT: - Redistribute, sublicense, sell, lease, or rent the Software to third parties. - Reverse engineer, decompile, or disassemble the Software, except where permitted by applicable law. You MAY: - Use the Software internally within your own organization. - Install the Software on systems owned or controlled by your organization. ------------------------------------------------------------ 5. OWNERSHIP ------------------------------------------------------------ The Software is licensed, not sold. All rights, title, and interest in and to the Software remain with InSpace Software. ------------------------------------------------------------ 6. DATA COLLECTION, TELEMETRY, AND BILLING ------------------------------------------------------------ The Software may collect optional telemetry data, subject to your consent. Telemetry may be required for update checks, license validation, and the delivery of software updates. The Software may also collect limited usage and billing-related data solely for the purpose of calculating license fees, invoicing, and account administration. No payment card data is collected or processed by the Software. ------------------------------------------------------------ 7. SOFTWARE UPDATES AND SUPPORTED VERSIONS ------------------------------------------------------------ The Company may release updates, patches, or new versions of the Software to address defects, security issues, or improve functionality. You are responsible for installing updates in a timely manner. The Company is not responsible for issues, defects, security incidents, or data loss resulting from the use of outdated or unsupported versions of the Software, where such issues have been resolved in a newer release. The Software may install updates automatically to improve functionality, security, or stability. By using the Software, You consent to such updates. ------------------------------------------------------------ 8. SELF-HOSTED SERVER RESPONSIBILITIES ------------------------------------------------------------ If You choose to install and operate the Software or any server components on Your own infrastructure, You are solely responsible for: - System administration and maintenance - Installing updates and security patches - Performing regular backups - Securing servers, networks, and operating systems - Protecting application credentials, API keys, and access tokens The Company is not responsible for data loss, security breaches, service interruptions, or damages resulting from misconfiguration, lack of maintenance, or insufficient security measures in self-hosted environments. ------------------------------------------------------------ 9. ACCOUNT CREDENTIALS ------------------------------------------------------------ You are responsible for maintaining the confidentiality of Your account credentials. Account credentials are personal and may not be shared with other individuals, including employees, contractors, or third parties. Each individual requiring access to the Software must use their own authorized account or access method, where available. ------------------------------------------------------------ 10. SECURITY AND PHISHING NOTICE ------------------------------------------------------------ The Company will never ask You to disclose passwords, authentication codes, or private credentials via email, chat, or other communication channels. You are responsible for verifying the authenticity of any communication claiming to originate from the Company. The Company is not responsible for losses resulting from phishing, social engineering, or fraudulent activity conducted by third parties. ------------------------------------------------------------ 11. SUPPORT ------------------------------------------------------------ Support is provided on a best-effort basis. The official support channels for the Software are: - Email: support@inspacesoftware.com (ticket-based support system) - The official InSpace Software Discord server: https://iss.ws/go/discord Support requests submitted through these channels will be handled in accordance with the Company's support policies. The Company does not monitor or provide support through other communication channels, including but not limited to social media platforms, direct messages, or third-party forums. Messages sent through such channels may not be seen or responded to. For reliable assistance, users are encouraged to contact support through the official channels listed above. ------------------------------------------------------------ 12. FEES AND PAYMENTS ------------------------------------------------------------ Use of the Software under a commercial license is subject to applicable fees, as described on the Company's website or in a separate written agreement. Current pricing information is available at: https://ract.app/pricing The Company reserves the right to update pricing and billing models. Changes will not apply retroactively to already invoiced periods. ------------------------------------------------------------ 13. PAYMENT FAILURE AND SERVICE SUSPENSION ------------------------------------------------------------ If any invoiced amount remains unpaid after the applicable due date, the Company may issue reminders, temporarily suspend access to services, or take other reasonable actions in accordance with its billing policies. Suspension of services does not terminate this Agreement and does not relieve the customer of payment obligations. The Company shall not be liable for any damages arising from suspension of services due to non-payment. ------------------------------------------------------------ 14. WARRANTY DISCLAIMER ------------------------------------------------------------ THE SOFTWARE IS PROVIDED "AS IS", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ------------------------------------------------------------ 15. LIMITATION OF LIABILITY ------------------------------------------------------------ TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. THE TOTAL LIABILITY OF THE COMPANY UNDER THIS AGREEMENT SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE SOFTWARE IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM. ------------------------------------------------------------ 16. TERMINATION ------------------------------------------------------------ This Agreement is effective until terminated. The Company may terminate this Agreement if You materially breach its terms. Upon termination, You must cease all use of the Software. ------------------------------------------------------------ 17. GOVERNING LAW ------------------------------------------------------------ This Agreement shall be governed by and construed in accordance with the laws of the Netherlands. ------------------------------------------------------------ 18. ENTIRE AGREEMENT ------------------------------------------------------------ This Agreement constitutes the entire agreement between You and the Company regarding the Software and supersedes all prior agreements or communications. If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. ------------------------------------------------------------ END OF AGREEMENT ------------------------------------------------------------