General Terms of Service

GENERAL TERMS OF SERVICE InSpace Software Copyright (c) 2019-2026 InSpace Software. All rights reserved. These General Terms of Service ("Terms") constitute a legal agreement between you ("You" or "Customer") and InSpace Software ("Company", "we", "us") governing Your access to and use of services, websites, accounts, hosted services, subscriptions, and other services provided by InSpace Software ("Services"). Individual software products may also be governed by a separate End User License Agreement ("EULA") or other product-specific terms. Last updated: September 22, 2026 ------------------------------------------------------------ 1. COMPANY INFORMATION ------------------------------------------------------------ InSpace Software De Vechtborg 47 7772 WK Hardenberg The Netherlands Email: support@inspacesoftware.com Website: https://inspacesoftware.com Phone: +31 (0)85 3696550 Chamber of Commerce (KvK): 76916251 VAT: NL003130283B12 ------------------------------------------------------------ 2. SCOPE OF THESE TERMS ------------------------------------------------------------ These Terms apply to Services provided by InSpace Software, including hosted services, customer accounts, subscriptions, websites, support services, and services associated with our software products. Software products may be subject to a separate EULA that governs matters such as installation, permitted use, licensing, redistribution, ownership, and software-specific restrictions. Product-specific pricing, functionality, service conditions, or licensing terms may be described on the applicable product website, in an EULA, in an order, quotation, invoice, or in a separate written agreement. By creating an account, purchasing or subscribing to a Service, or otherwise using a Service that is subject to these Terms, You agree to be bound by these Terms. If You do not agree to these Terms, You must not use the applicable Service. ------------------------------------------------------------ 3. ELIGIBILITY AND AUTHORITY ------------------------------------------------------------ You must be legally capable of entering into a binding agreement. If You use a Service on behalf of a business, organization, or other legal entity, You represent that You have authority to bind that entity to the applicable agreement. You are responsible for providing accurate and reasonably current information where this is required for account administration, licensing, billing, or support. ------------------------------------------------------------ 4. ACCOUNTS AND CREDENTIALS ------------------------------------------------------------ You are responsible for maintaining the confidentiality and security of Your account credentials. Credentials assigned to an individual user are personal and may not be shared with other individuals. Where available, each person requiring access should use their own authorized account or access method. API keys, access tokens, service credentials, private keys, and similar credentials must be used only for their intended purpose and protected against unauthorized access. You must promptly change, revoke, or report credentials that You know or reasonably suspect have been compromised. You are responsible for activity performed using Your account or credentials to the extent that such activity results from Your actions or failure to take reasonable security precautions. ------------------------------------------------------------ 5. ACCEPTABLE USE ------------------------------------------------------------ You may use the Services only for lawful purposes and in accordance with these Terms and any applicable product-specific agreement. You may not: * Attempt to gain unauthorized access to accounts, systems, networks, or data. * Interfere with or intentionally disrupt the operation or security of a Service. * Circumvent technical, security, usage, or licensing restrictions. * Use a Service to engage in fraud, abuse, unlawful activity, or infringement of the rights of others. * Use automated systems in a manner that places an unreasonable or harmful load on Company infrastructure. Security research conducted in good faith and in accordance with the Company's Security Disclosure Policy is not prohibited by this section. ------------------------------------------------------------ 6. SERVICE AVAILABILITY AND CHANGES ------------------------------------------------------------ The Company may maintain, update, modify, replace, or improve Services from time to time. Maintenance, security updates, infrastructure changes, third-party failures, and other operational circumstances may temporarily affect availability. Unless a separate written Service Level Agreement expressly states otherwise, Services are provided on a best-effort basis and no specific level of uptime or continuous availability is guaranteed. The Company may discontinue individual features or Services where reasonably necessary for technical, security, legal, operational, or commercial reasons. Where a material change affects an ongoing paid Service, the Company will provide reasonable notice where practicable and where required by applicable law. ------------------------------------------------------------ 7. THIRD-PARTY SERVICES AND INTEGRATIONS ------------------------------------------------------------ Some Services may interact with third-party websites, marketplaces, APIs, software, infrastructure, or other services. Third-party services are operated independently and may be changed, restricted, suspended, or discontinued by their respective providers. The Company does not control and is not responsible for the availability, operation, policies, or actions of third-party services. Where You connect a third-party account or service, You are responsible for ensuring that Your use of that service complies with the applicable third-party terms and that You are authorized to provide any credentials, tokens, or permissions required for the integration. The Company may modify, limit, or discontinue functionality that depends on a third-party service where changes to that service make continued operation impractical, insecure, unlawful, or technically impossible. ------------------------------------------------------------ 8. FREE SERVICES AND TRIALS ------------------------------------------------------------ Certain Services or software products may be provided free of charge or may include a limited trial period. The duration and conditions of a trial will be described on the applicable product website or communicated separately. Unless otherwise stated, a trial does not create an obligation to purchase a paid Service. Free Services and trial functionality may differ from paid Services and may be changed or discontinued in accordance with these Terms and applicable law. ------------------------------------------------------------ 9. FEES, BILLING, AND TAXES ------------------------------------------------------------ Paid Services are subject to the prices, billing method, and payment terms communicated at the time of purchase or set out in an applicable quotation, invoice, product page, subscription, license agreement, or separate written agreement. Applicable taxes, including VAT, will be charged or included where required by law. The Company may change prices or billing models from time to time. Price changes will not apply retroactively to periods that have already been invoiced. For continuing Services, material pricing changes will be communicated in advance where required by applicable law or the applicable agreement. ------------------------------------------------------------ 10. SUBSCRIPTIONS, RENEWAL, AND CANCELLATION ------------------------------------------------------------ Where a Service is provided as a subscription, the applicable subscription period, renewal conditions, and cancellation terms will be disclosed before the subscription is entered into. Where automatic renewal applies, this will be communicated as part of the applicable offer or agreement. You may cancel a subscription in accordance with the cancellation conditions applicable to that Service. Cancellation generally prevents future renewal or future billing but does not automatically invalidate charges or payment obligations that arose before the effective cancellation date. Mandatory rights regarding renewal, cancellation, and notice periods, including rights available to consumers, remain unaffected. ------------------------------------------------------------ 11. PAYMENT FAILURE AND SERVICE SUSPENSION ------------------------------------------------------------ If an invoiced amount remains unpaid after the applicable due date, the Company may issue reminders and take reasonable measures to recover the outstanding amount. Where the unpaid amount relates to a paid Service, the Company may temporarily suspend access to that Service where permitted by applicable law. Reasonable statutory interest or recovery costs may be charged where permitted by law. Suspension for non-payment does not relieve You of payment obligations that arose before or during the applicable billing period. Where reasonably practicable, the Company will provide notice before suspending a Service for non-payment. ------------------------------------------------------------ 12. SUPPORT ------------------------------------------------------------ Unless a separate written agreement expressly provides otherwise, support is provided on a best-effort basis. Official support channels are identified on the Company's website and may include email, the Company's support portal, and the official InSpace Software Discord server. The Company does not guarantee support through unofficial communication channels such as social media, personal direct messages, or third-party forums. Support availability, response times, and scope may differ between products and service plans. ------------------------------------------------------------ 13. PRIVACY AND DATA PROCESSING ------------------------------------------------------------ Personal data is processed in accordance with the Company's Privacy Policy and applicable data protection law. Where the Company processes personal data on behalf of a Customer acting as data controller, the Company's Data Processing Addendum applies where applicable. Information concerning cookies and similar technologies is provided in the Company's Cookie Policy. The Company's current legal documents are available through: https://inspacesoftware.com/legal ------------------------------------------------------------ 14. INTELLECTUAL PROPERTY AND SOFTWARE LICENSES ------------------------------------------------------------ The Services, websites, software, documentation, trademarks, and related materials are protected by intellectual property laws. Except for rights expressly granted under these Terms, an applicable EULA, or another written agreement, no ownership rights are transferred to You. Software products are licensed in accordance with their applicable EULA. Nothing in these Terms is intended to restrict rights granted under applicable third-party or open-source licenses. ------------------------------------------------------------ 15. CUSTOMER DATA AND BACKUPS ------------------------------------------------------------ You remain responsible for data that You provide to or process through a Service, subject to the rights and obligations described in the Privacy Policy, Data Processing Addendum, and applicable law. You are responsible for maintaining appropriate independent backups of important business data where it is reasonably possible to do so. For self-hosted software or infrastructure, You are responsible for system administration, backups, security, and recovery unless a separate written agreement expressly states otherwise. Following termination of a hosted Service, data may be deleted or anonymized in accordance with the applicable retention policy, Data Processing Addendum, and legal obligations. Where applicable, You should export or retrieve data that You wish to retain before termination becomes effective. ------------------------------------------------------------ 16. SECURITY ------------------------------------------------------------ The Company takes reasonable technical and organizational measures to protect its Services and data processed through them. No computer system or online Service can be guaranteed to be completely secure. You are responsible for taking reasonable security precautions when using the Services, including protecting credentials and maintaining supported software versions where applicable. Security vulnerabilities should be reported in accordance with the Company's Security Disclosure Policy. ------------------------------------------------------------ 17. CONSUMER RIGHTS AND RIGHT OF WITHDRAWAL ------------------------------------------------------------ If You are acting as a consumer, nothing in these Terms limits or excludes mandatory rights available to You under applicable consumer law. Where a consumer enters into a distance contract for a Service, a statutory right of withdrawal may apply, generally for a period of fourteen (14) days after conclusion of the contract. Exceptions may apply to digital content or Services where performance begins during the withdrawal period after the consumer has provided the consent or acknowledgement required by applicable law. Where required, information concerning the right of withdrawal and how to exercise it will be provided before or when the applicable contract is concluded. Mandatory statutory rights relating to conformity, remedies, software updates, security updates, cancellation, renewal, and refunds remain unaffected. ------------------------------------------------------------ 18. WARRANTY DISCLAIMER ------------------------------------------------------------ TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE". THE COMPANY DOES NOT GUARANTEE THAT A SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, COMPATIBLE WITH EVERY THIRD-PARTY SYSTEM, OR FREE FROM ALL DEFECTS. ANY PRODUCT-SPECIFIC WARRANTY TERMS ARE SET OUT IN THE APPLICABLE EULA OR OTHER PRODUCT-SPECIFIC AGREEMENT. NOTHING IN THESE TERMS EXCLUDES OR RESTRICTS ANY WARRANTY, STATUTORY CONFORMITY RIGHT, REMEDY, OR OTHER RIGHT THAT CANNOT LEGALLY BE EXCLUDED OR RESTRICTED. ------------------------------------------------------------ 19. LIMITATION OF LIABILITY ------------------------------------------------------------ TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE COMPANY SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS, LOSS OF DATA, OR BUSINESS INTERRUPTION. FOR A PAID SERVICE, THE COMPANY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THAT SERVICE SHALL NOT EXCEED THE FEES PAID BY YOU FOR THE APPLICABLE SERVICE DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. FOR SERVICES PROVIDED FREE OF CHARGE, THE COMPANY'S LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. THE COMPANY SHALL NOT BE RESPONSIBLE FOR LOSS OR DAMAGE TO THE EXTENT CAUSED BY YOUR MISCONFIGURATION, FAILURE TO MAINTAIN REASONABLE BACKUPS, FAILURE TO INSTALL REASONABLY AVAILABLE SECURITY UPDATES, UNAUTHORIZED SHARING OF CREDENTIALS, OR THE FAILURE OR ACTIONS OF THIRD-PARTY SERVICES OUTSIDE THE COMPANY'S REASONABLE CONTROL. NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY THAT CANNOT LEGALLY BE EXCLUDED OR LIMITED. ------------------------------------------------------------ 20. FORCE MAJEURE ------------------------------------------------------------ Neither party shall be liable for a failure or delay in performing an obligation to the extent that the failure or delay results from circumstances beyond that party's reasonable control. Such circumstances may include major internet or telecommunications failures, power failures, natural disasters, war, government action, widespread cybersecurity incidents, or failures of essential third-party infrastructure. This section does not affect payment obligations that arose before the relevant event or rights that cannot legally be restricted. ------------------------------------------------------------ 21. SUSPENSION AND TERMINATION ------------------------------------------------------------ You may stop using a Service at any time, subject to any applicable subscription, cancellation, or payment obligations. The Company may suspend or terminate access to a Service if You materially breach these Terms or another applicable agreement and, where appropriate, fail to remedy the breach within a reasonable period after being notified. The Company may immediately suspend access where reasonably necessary to prevent fraud, abuse, security threats, unlawful activity, or material harm to the Company, its systems, its customers, or third parties. The Company may also terminate or discontinue a Service for legitimate technical, legal, operational, or commercial reasons, subject to applicable contractual and legal obligations. Termination does not affect rights or obligations that arose before the termination date. ------------------------------------------------------------ 22. CHANGES TO THESE TERMS ------------------------------------------------------------ The Company may update these Terms from time to time for legal, security, technical, operational, or commercial reasons. The current version will be published through the legal section of the Company's website. Where changes materially affect an ongoing Service, the Company will provide reasonable notice where required by applicable law. Changes will be reasonable and will not apply retroactively to obligations that have already arisen. Where applicable law gives You the right to terminate an ongoing Service because of a material change, that right remains unaffected. Where applicable law requires Your consent before a change may take effect, the change will not take effect without that consent. ------------------------------------------------------------ 23. GOVERNING LAW AND DISPUTES ------------------------------------------------------------ These Terms shall be governed by and construed in accordance with the laws of the Netherlands. If You are acting as a consumer, this choice of law does not deprive You of mandatory protections provided by the law that would otherwise apply to You. Disputes shall be submitted to a competent court in the Netherlands unless applicable mandatory law provides otherwise. Before commencing formal proceedings, the parties are encouraged to attempt to resolve disputes through reasonable direct communication where appropriate. ------------------------------------------------------------ 24. RELATIONSHIP WITH OTHER AGREEMENTS ------------------------------------------------------------ These Terms form part of the legal framework governing InSpace Software products and Services together with applicable product-specific agreements and policies. If multiple agreements apply and their provisions conflict: * A separate written agreement expressly stating that it takes precedence will prevail to the extent of that conflict. * The Data Processing Addendum will prevail with respect to processing of personal data by the Company on behalf of a Customer. * An applicable product-specific EULA or product-specific agreement will prevail with respect to licensing and product-specific matters. * The Privacy Policy, Cookie Policy, and Security Disclosure Policy govern the subjects specifically addressed by those policies. * These General Terms of Service otherwise govern the general commercial and service relationship between You and the Company. ------------------------------------------------------------ 25. SEVERABILITY ------------------------------------------------------------ If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be interpreted or limited to the minimum extent necessary to make it valid and enforceable where possible. The remaining provisions shall remain in full force and effect. ------------------------------------------------------------ 26. CONTACT ------------------------------------------------------------ Questions concerning these Terms may be directed to: InSpace Software Email: support@inspacesoftware.com Website: https://inspacesoftware.com Legal: https://inspacesoftware.com/legal ------------------------------------------------------------ ## END OF GENERAL TERMS OF SERVICE